Responsible Gaming

Keep gambling in perspective

Gambling outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can ensure a win, and previous results do not predict future results. A loss cannot be recovered by continuing to play, and a win should not be treated as a reason to increase spending without careful thought. Only gamble with money you can afford to lose after essential costs and commitments have been covered.

Before you begin, consider why you are gambling and how it fits within your broader budget. Gambling should not be used to pay bills, manage debt, replace employment income or improve your financial position. It should also not interfere with work, study, family life, sleep, exercise or other activities that are important to you. Treat gambling as paid entertainment, set a time to stop and avoid making decisions when you are tired, upset, stressed or affected by alcohol or other substances.

Practical ways to play more safely

• Decide how much money and time you are comfortable spending before you play.
• Use a separate entertainment budget rather than money set aside for rent, food, bills, savings or other essentials.
• Set a deposit, spending or loss limit where account tools allow you to do so, and do not increase it in response to losses.
• Take regular breaks and stop when your planned session or budget has ended.
• Keep track of deposits, bets, wins and losses so you have a realistic view of your activity.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Avoid chasing losses by trying to win back money through further play.
• Do not gamble when you are angry, distressed, exhausted or under the influence of alcohol or drugs.
• Balance gambling with other social, recreational and personal activities.
• Talk with someone you trust if you are finding it difficult to follow your own limits.

Recognising signs of concern

Gambling can become difficult to control gradually. Some people may not notice a problem until it has affected their finances, mental health or relationships. There is no need to wait for serious harm before taking a break or asking for help. If you are concerned about your gambling, consider stopping play and seeking independent support.

Possible warning signs include spending more time or money gambling than planned, repeatedly attempting to recover losses, hiding gambling activity from other people or feeling unable to stop. Other signs may include borrowing money, missing work or study, neglecting responsibilities, arguing with family or friends, feeling anxious or low after gambling, or thinking about gambling throughout the day.

• You increase the amount you gamble to achieve the same excitement.
• You make repeated promises to reduce or stop but do not follow through.
• You feel restless or irritable when you try to take a break.
• You return to gambling soon after losing money.
• You use gambling to escape stress, loneliness, sadness or other difficult feelings.
• You conceal deposits, losses or the amount of time spent gambling.
• Gambling affects household finances, relationships, employment, study or health.
• You feel regret, shame or distress but continue to gamble.

If any of these signs feel familiar, take them seriously. A pause from gambling can provide time to review your situation without the pressure of a live session. Speaking openly with a trusted person, financial counsellor, health professional or gambling support service can also make it easier to decide what to do next.

Tools and account options

Depending on the features available on your account, you may be able to use safer gambling settings to help manage your play. These may include deposit or spending limits, session reminders, account activity information, temporary breaks and account closure or self-exclusion options. Limits are most effective when selected before gambling begins and set at an amount that reflects your personal budget.

A limit is not a guarantee that gambling will be safe for everyone. If you are already worried about your gambling, consider taking a complete break or requesting account closure rather than simply adjusting a spending limit. Do not create another account or use another person’s account to get around a restriction. Account access and any applicable restrictions may be subject to verification and the relevant site processes.

Taking a break or excluding yourself

If you need time away from gambling, review the responsible gaming or account settings available on the site. You can also contact the appropriate support channel through the website to ask about available break, closure or self-exclusion processes. Read the instructions carefully before confirming a request, as restrictions may apply for a selected period and may not be reversible immediately.

If you choose to take a break, remove gambling applications or shortcuts from devices where appropriate, sign out of accounts and avoid keeping payment methods readily available for gambling. You may also wish to tell a trusted person about your decision so they can offer encouragement and help you stay accountable. These steps can support a break but do not replace professional advice where gambling is causing harm.

If you believe you may be at immediate risk of harming yourself or someone else, stop gambling and seek urgent assistance through appropriate emergency or crisis services in Australia. Gambling-related distress can feel overwhelming, but support is available and asking for help is a positive step.

Support for players in Australia

If gambling is affecting you or someone close to you, consider contacting an Australian gambling support service, a qualified health professional or a financial counsellor. These services can provide confidential information, practical guidance and support tailored to your circumstances. You can also speak with a trusted family member, friend or support person and ask them to help you take a break from gambling.

Financial concerns may be easier to address when you act early. Review your recent transactions, remove gambling funds from your everyday budget, speak with your bank about available account controls and seek independent financial counselling if debts or essential expenses are affected. Avoid taking out new credit or borrowing from others to cover gambling losses.

• Use an Australian gambling support service for advice about gambling concerns, breaks and recovery.
• Speak with a general practitioner or mental health professional if gambling is affecting your mood, sleep or daily life.
• Contact a financial counsellor if gambling has contributed to debt or difficulty paying essential expenses.
• Tell a trusted person what is happening so you do not have to manage the situation alone.
• If you are supporting someone else, focus on calm, respectful conversation and encourage professional help rather than trying to manage the issue by yourself.
• Keep records of relevant financial commitments and seek independent advice before making decisions about debt or repayment.
• Remember that asking for support early can make it easier to reduce harm and regain control.

Clubhouse Casino provides this information for general guidance and does not replace professional medical, financial or counselling advice. Gambling may involve financial and personal risks. Please consider your circumstances, understand the relevant account conditions and use the available safer gambling tools before you play. If you are under the legal gambling age, do not use the service. Never allow another person to use your account, and keep your account information secure.