Privacy Policy

Information we may collect

The information collected depends on how you interact with Clubhouse Casino and the services you use. Some information is provided directly by you, while other information is collected automatically when you browse the website or use your account. We only seek information that is reasonably relevant to operating a secure and responsible online casino service.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also collect information about your communications with customer support, including questions, requests and records needed to resolve an issue.

Verification information

To help confirm your identity, age and eligibility to use the service, we may request verification documents or other information. This can include identity documents, information used to confirm your address and details needed for account security. Verification information may also be checked to help prevent fraud, misuse, duplicate accounts and other unlawful or harmful activity.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, payments and other transactions. Payment providers may process payment details on their own systems. Clubhouse Casino may receive information needed to confirm, record and support a transaction without necessarily receiving or storing every detail of the payment method itself.

Device, usage and cookie information

When you use the website, technical information may be collected, including your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session information and interactions with the website. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website use and help protect accounts.

Information from other sources

Where appropriate, information may be received from payment providers, identity verification services, fraud prevention services, technology providers or other authorised service partners. Information may also be generated through internal account, security and transaction records.

How we use information

Personal information is used for legitimate business, service, security and legal purposes. The main reasons we handle information include:

• Creating, maintaining and administering your Clubhouse Casino account.
• Providing casino games, account features, customer support and other requested services.
• Processing and recording deposits, withdrawals and other transactions.
• Checking identity, age, account ownership and eligibility to use the service.
• Carrying out anti-fraud, anti-money-laundering, security and responsible gambling checks.
• Detecting, investigating and preventing suspicious, unlawful or prohibited activity.
• Communicating with you about your account, transactions, security matters, service updates and support requests.
• Understanding how the website is used, improving its performance and developing safer, more useful features.
• Personalising parts of the website where this is appropriate and permitted.
• Sending marketing communications where you have agreed to receive them or where otherwise permitted. Marketing messages will include a way to opt out.
• Meeting legal, regulatory, accounting, dispute-resolution and record-keeping obligations.
• Protecting the rights, property, safety and security of Clubhouse Casino, players, service providers and other persons.

We may use information in an aggregated or de-identified form for analysis, reporting, service improvement and security purposes. Information in this form is intended not to identify you directly.

Sharing information

Information may be shared with service providers that help operate the website and account services. These providers may support payment processing, identity checks, fraud prevention, hosting, information technology, customer support, communications, analytics, security and other operational functions. They are expected to handle information only for authorised purposes and to apply appropriate safeguards.

Information may also be disclosed where reasonably necessary to comply with a legal requirement, respond to a lawful request, protect a person from harm, investigate suspected fraud or unlawful conduct, enforce applicable terms, or protect the security and integrity of the service. If Clubhouse Casino is involved in a business change, information may be transferred as part of that change subject to appropriate handling requirements.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you visit a website. Clubhouse Casino may use essential cookies to support login, security, navigation and core website functions. Other cookies may help remember settings, measure website performance, understand usage patterns or support communications and marketing where permitted.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website functions may not work correctly or your preferences may not be retained. Browser controls can vary, so check the settings and help information provided by your browser.

Security measures

We use reasonable technical, organisational and administrative measures to help protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or supplier procedures. No online service can guarantee complete security, so you should also use a strong, unique password, keep login details confidential and contact support promptly if you suspect unauthorised activity.

How long information is kept

Information is kept only for as long as reasonably necessary for the purposes described in this Privacy Policy, including account administration, security, dispute handling, business records and legal obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal or operational limitations.

International handling

Some service providers or technology systems may be located outside Australia. Where information is handled across borders, reasonable steps are taken to support appropriate security and privacy protections, taking account of applicable requirements and the nature of the information involved.

Your privacy choices and rights

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These may include requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion where appropriate, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights or ask a privacy question, contact support@clubhouse-casino.best. Please describe your request clearly and provide enough information for us to understand and verify it. We may need to confirm your identity before providing information or making changes, particularly where the request concerns account, identity or transaction records.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected.
• Deletion: ask for information to be deleted where it is no longer needed or where deletion is otherwise appropriate.
• Marketing consent: withdraw your consent to marketing communications at any time. You can also use the unsubscribe option included in a marketing message where available.

A request to delete information or withdraw marketing consent may not affect information that must be retained for legal, security, dispute-resolution or transaction-record purposes. It may also be necessary to keep limited information to prevent a person from creating a new account after closure or to record that a marketing preference has been changed.

Changes to this Privacy Policy

This Privacy Policy may be updated when our services, technology, privacy practices or legal obligations change. The updated version will be made available on the website and will apply from the date stated or, if no date is stated, from publication. We encourage players to review this page occasionally so they understand how information is handled.

Questions and concerns

If you have a question about this Privacy Policy, the information associated with your account or the use of your personal information, please contact support@clubhouse-casino.best. We will review privacy enquiries and respond in accordance with applicable requirements and the nature of the request.