Betting Rules

1. General betting conditions

Clubhouse Casino provides online gambling services subject to applicable Australian laws, regulatory requirements and the terms displayed on the website. These rules are intended to provide general information about how bets are accepted, recorded and settled. Individual games, promotions and payment methods may also have additional terms. If there is a difference between these general rules and a specific game or promotion rule, the specific rule will generally apply to that game or promotion.

You must be legally entitled to use the services in your location and must meet any applicable minimum age requirement. You are responsible for checking whether online gambling is permitted where you are located. Clubhouse Casino may restrict access where required by law, regulation, a technical limitation or an internal risk or compliance process.

You must provide accurate, current and complete information when registering and when using your account. You must not create or use an account for another person, allow another person to use your account, or attempt to conceal the identity of the account holder. Account information may be checked where necessary for age, identity, payment, security, fraud prevention or legal compliance purposes.

• One person must use only an account that is registered in their own name.
• You must keep your login details confidential and notify Clubhouse Casino if you believe your account has been accessed without permission.
• You must not use the website for unlawful activity, fraud, money laundering, abuse or any other prohibited purpose.
• You must not interfere with the website, games, payment systems or security measures.
• You must follow the rules shown for the relevant game, market, promotion or payment method.

2. Placing and accepting bets

A bet is placed when you select the relevant option, enter the required stake and confirm the transaction using the available betting controls. Before confirming, check the game, selection, stake and any displayed terms. A bet is not necessarily accepted merely because you have selected an option or entered an amount. The status shown in your account or betting history is the best indication of whether a transaction has been recorded.

Bets are generally accepted only when there are sufficient cleared funds available in your account and the website confirms the transaction. A bet may be declined, cancelled, suspended or rejected where there is an error, a technical issue, a suspected breach of these rules, a payment problem, an integrity concern or a legal or regulatory requirement. Where a bet cannot be accepted, the relevant stake will ordinarily remain available or be returned in accordance with the applicable terms.

You are responsible for reviewing your bet confirmation and account history. If a displayed balance, result or transaction appears incorrect, do not continue using the affected service and contact support through the available website channel. Clubhouse Casino may correct obvious errors, including pricing, settlement, balance or technical errors. A correction may include cancelling an affected transaction or adjusting an account balance where appropriate.

Changes, cancellations and interruptions

Once a bet has been accepted, it may not be changed or cancelled unless the relevant game rules, promotion terms or website process expressly allow it. A request to cancel a bet does not guarantee that cancellation is possible. If a game or service is interrupted, the outcome will be handled under the applicable game rules and available transaction records. Do not assume that an interrupted screen means a bet was cancelled.

Clubhouse Casino may suspend a market, game or account while an issue is reviewed. This can occur because of a system fault, an unusual event, suspected misuse, a security concern or information needed to determine the correct outcome. Any review will be handled in line with applicable requirements and the relevant terms.

3. Game outcomes and settlement

Each game has its own rules explaining how play operates, how outcomes are determined and how winnings are calculated. You should review those rules before playing. Outcomes may be determined by a random number generator, an external result, a published event or another method described for the game. The recorded result used by Clubhouse Casino is the result used for settlement, subject to correction of an obvious error or a valid review.

A completed game or bet is settled according to the applicable rules and the information available at the time of settlement. If an event is cancelled, postponed, abandoned, materially changed or affected by an error, the relevant game or market rules will determine whether the bet is cancelled, voided, resettled or otherwise treated. Different games and markets may use different settlement conditions.

• Read the instructions and paytable before starting a game.
• Check whether any special conditions apply to a bet, event or promotion.
• Review the result and settlement shown in your account history.
• Keep your own records of important transactions and communications.
• Raise a suspected settlement issue promptly through the available support channel.

Where a dispute concerns a game result or transaction, relevant records may include account activity, transaction logs, game data, payment records, system information and communications. These records may be used to investigate the issue and determine the appropriate outcome. A request for a review should include enough information to identify the account, date, game or transaction, without sending unnecessary sensitive information.

4. Deposits, withdrawals and account balances

Deposits and withdrawals are subject to the payment method selected, account checks, processing requirements and any terms displayed at the time of the transaction. You should use a payment method that belongs to you or that you are authorised to use. A payment may be delayed, declined, reversed or held for review if information is incomplete, the method does not support the transaction or security and compliance checks are required.

Funds credited to an account may not be immediately available for withdrawal if they are pending, reversed, subject to a promotion, connected with an unresolved transaction or awaiting verification. Any applicable fees, limits, wagering conditions or processing requirements will be shown in the relevant terms or transaction information. You should check those details before depositing or requesting a withdrawal.

You are responsible for checking your account balance and transaction history. If you notice an unauthorised transaction, an unexplained adjustment or a payment problem, notify Clubhouse Casino as soon as possible using the available website contact option. Do not share your password, payment PIN or full payment details in a public message.

Clubhouse Casino may restrict or suspend transactions where required for security, identity verification, responsible gambling, fraud prevention, payment review or legal compliance. Any funds held in an account will be managed in accordance with the applicable terms and requirements.

5. Responsible gambling and complaints

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only gamble with money you can afford to lose. Set a budget before you play, take regular breaks and avoid gambling when you are upset, tired, affected by alcohol or trying to solve financial problems. Never chase losses by increasing your stakes or playing for longer than planned.

• Set personal spending and time limits where those tools are available.
• Stop playing if gambling is causing stress, conflict or financial difficulty.
• Consider taking a break or requesting account restrictions if you need more control.
• Seek independent support from an appropriate gambling-help service in Australia.
• If you believe you have a gambling problem, speak with a qualified support professional or trusted person.

If you have a question, believe a transaction was recorded incorrectly or wish to raise a complaint, use the contact or help option available on the Clubhouse Casino website. Provide a clear description of the issue and relevant account or transaction information, while protecting your password and sensitive payment details. Complaints may be reviewed using the available records and the applicable terms.

These Betting Rules should be read together with the website's Privacy Policy, account terms, responsible gambling information, promotion terms and any rules displayed for a particular game. Clubhouse Casino may update website rules from time to time where permitted. The version available when you use a service may apply, subject to any requirements to notify users of material changes.